• SEVEN HILLS LOCATION
  • MON – FRI 8.30AM – 5PM
  • OFFICE BASED WITH PARKING

Located in the Seven Hills is an excellent opportunity to join a great team as their Service Coordinator / Scheduler.

THE ROLE:

Reporting to the Service Manager some of your key accountabilities will include:

  • Scheduling maintenance and repair work for service technicians
  • Managing a high volume inbox with queries from customers
  • Working to a monthly maintenance schedule, contacting customers to book in scheduled and preventative maintenance
  • Scheduling urgent repair jobs, re-routing service engineers according to priority
  • Ensuring all customer information is correctly uploaded into the system with any relevant job notes recorded accurately
  • Liaising with customers to keep them updated on ETA’s for repairs and maintenance
  • Any other associated duties as requested

THE CANDIDATE:

To secure this opportunity the ideal candidate will have:

  • Experience within a similar role where you have worked with field or service technicians and managing their daily schedules
  • Excellent communication skills – you really enjoy chatting to customers and have the ability to extract information in order to best determine the service/repair they need
  • Strong admin skills – you have great attention to detail and accuracy and ensure all relevant information is updated correctly
  • The ability to work within the office located at Seven Hills. Remote or WFH options are not available for this role
  • A current covid vaccination certificate

This is an excellent opportunity for someone who enjoys the challenge of scheduling technicians and possibly securing a role closer to home.

You may be due to finish up your current role and this sounds exactly like what you’re looking for or perhaps you are ready to go and can start ASAP.

In any case we would love to hear from you.