- SYDNEY CBD OFFICE – HYBRID WORKING CONDITIONS ONCE TRAINED
- BRILLIANT CULTURE WITH LOADS OF EMPLOYEE BENEFITS
- ASAP START / PERM ROLE
Located in Sydney’s CBD is an excellent opportunity for an experienced Customer Care Consultant to join a thriving contact centre. Hybrid working arrangements.
THE ROLE:
Reporting to the Contact Centre Manager some of your key responsibilities will include:
- Taking inbound calls from new customers, answering any queries they may have.
- Assisting customers with queries regarding pricing & product information.
- Retaining customers who may be calling to cancel their account – working through solutions to ensure retention.
- Ensuring all customer information and interactions are documented.
THE CANDIDATE:
To secure this role the ideal candidate will have:
- Previous experience within a similar customer service role – you love dealing with people, helping with any issues or queries and resolving questions or concerns. Ideally it has been within a call/contact centre but if you’re a born customer service candidate that’s fine.
- The kind of personality that can learn quickly, listens to what the customer is saying and genuinely wants to deliver a great outcome. You have exceptional communication skills and enjoy variety in calls.
- Excellent computer and admin skills.
- The ability to work 9am-5pm during the week (no weekends!) with the desire to transition to a hybrid arrangement once you have sailed through training.
This is an excellent role and is ideal for candidates who may have worked for companies like Foxtel, health funds, insurance companies or any industry that has customers calling to check on pricing or product information. At times the customer might call to move over to a competitor which is where your retentions experience would be unreal.
In any case, if you have a great work ethic and love working with customers we’d love to hear from you.